OUr social media policy

As an organisation, we want our social media content to be transparent, to share as much information as possible with our audiences, and to foster an environment where we can collaborate with clients and partners. This policy offers advice and guidance on the benefits, legal considerations, and best practices for using social media in relation to HIE. 

Download our social media policy

Quick guide for contributors 

Most of our social media policy is to support staff, contributors and contractors creating posts for or about HIE. We also have acceptable behaviour conditions for social media users posting comments on our channels:

We welcome opinions and contributions on our platforms, and we don’t delete, moderate or block content as long as posts: 

• respect other people. Comments should not be malicious or offensive in nature, and should not constitute a personal attack on any identifiable person’s or group’s character/s or professional ability; 
• don't constitute anti-social behaviour such as spamming or trolling, including excessive disruptive posting, and off topic posts. Comments should also be concise.
• don't incite hatred on the basis of race, religion, gender, nationality or sexuality or another personal characteristic. Don't include swearing, hate-speech, or obscenity;
• don't break the law - this includes defamation, condoning illegal activity, and breaking copyright; 
• are free from overtly political content;
• don't advertise commercial products and services.  

We reserve the right to suspend comments at any time, and to terminate involvement with anyone who posts inappropriate content.

If you have a complaint about any of our social content, or a decision to remove a comment, please follow our compaints handling procedure. 

If you would like to speak with a member of our team about our social media content, please contact us. 

If you have a general enquiry, please contact our enquiries team here for the fastest response.